Privacy Policy

1. Introduction

Counted Doors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services").

This policy complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable federal and state privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account (email address, name)
• Subscribe to our service (payment information processed by Stripe)
• Contact us (name, email, message content)
• Set preferences (state preference for state-specific resources)

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Log data (IP address, browser type, operating system)
• Device information (device type, unique identifiers)
• Usage data (pages viewed, resources downloaded, time spent)
• Cookies and similar tracking technologies

2.3 Information We Do NOT Collect

We do NOT knowingly collect:

• Information about children in your care
• Sensitive personal information about foster children
• Social Security numbers or government-issued IDs
• Health information or case details

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Process your subscription and payments
• Send you service-related communications and updates
• Personalize your experience (e.g., state-specific resources)
• Respond to your inquiries and support requests
• Analyze usage patterns to improve our content
• Prevent fraud and ensure security
• Comply with legal obligations

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Services:

• Stripe: Payment processing (subject to Stripe's privacy policy)
• Microsoft Azure: Cloud hosting and database services
• Vercel: Website hosting and content delivery
• Clerk: Authentication services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

4.3 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Your Privacy Rights

5.1 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have the right to:

• Know: Request what personal information we collect, use, and disclose
• Access: Request a copy of your personal information
• Delete: Request deletion of your personal information
• Correct: Request correction of inaccurate personal information
• Opt-Out: Opt out of the sale or sharing of personal information (we don't sell data)
• Limit Use: Limit use of sensitive personal information
• Non-Discrimination: Not be discriminated against for exercising these rights

5.2 All Users

Regardless of location, you can:

• Update your account information at any time
• Unsubscribe from marketing emails (one-click unsubscribe)
• Delete your account and associated data
• Export your data in a portable format

5.3 How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@counteddoors.com. We will respond within 45 days (or as required by applicable law). You may designate an authorized agent to make requests on your behalf.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication via Clerk
• Regular security audits and monitoring
• Limited employee access to personal information
• Secure payment processing through Stripe (PCI DSS compliant)

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide Services you've requested
• Required by law or for legitimate business purposes

When you delete your account, we delete or anonymize your personal information within 90 days, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login session
• Store your preferences
• Analyze site usage and performance

You can control cookies through your browser settings. Disabling cookies may limit some features of our Services.

We do not respond to Do Not Track (DNT) signals, but we do honor Global Privacy Control (GPC) signals for California residents.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our Services are intended for adults (18+) who are foster parents, kinship caregivers, or adoptive parents. We do not knowingly collect information from children under 18. If we learn we have collected such information, we will delete it promptly.

11. International Users

Our Services are operated in the United States. If you access our Services from outside the U.S., your information will be transferred to and processed in the United States, which may have different privacy laws than your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our Services after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us: